General Terms and Conditions (GTC)
Version: 11 September 2026
This English version is a translation provided for the convenience of English-speaking customers. The language of the contract is German; in case of any discrepancy, the German version (“Allgemeine Geschäftsbedingungen”) shall prevail.
1. General
1.1. These general terms and conditions (“GTC”) apply to orders, sales and deliveries of products (“Products”) offered and sold in this webshop (“Webshop”) via the website https://crisp-wine.com/de/crispwine/.
1.2. The language of the contract is German.
1.3. The provider and contracting party is resch & crisp wine gmbh, Hintere Zollamtstraße 11/8, 1030 Vienna, Austria, registered with the Commercial Court of Vienna under company register number FN 678647 k, telephone: +43 681 10695184, e-mail: office@crisp-wine.com (“Provider”).
1.4. These GTC apply to all orders placed by the customer via the electronic ordering process provided by the Provider (“Order Overview”), regardless of the means by which the customer previously contacted the Provider. Prior contact and consultation may also take place via other communication channels, in particular telephone, e-mail or messenger services (such as WhatsApp). No contract is concluded through these communication channels.
1.5. The Provider sells wine and other alcoholic and non-alcoholic beverages and goods.
2. Scope
2.1. These GTC apply where the buyer is a consumer within the meaning of Section 1 of the Austrian Consumer Protection Act (KSchG) (“Customer”).
2.2. These GTC also apply to orders placed by entrepreneurs within the meaning of Section 1 of the Austrian Commercial Code (UGB) (“Business Customer”). The consumer-protection provisions of these GTC and the withdrawal information do not apply to Business Customers; the provisions of Section 13 apply additionally and take precedence for Business Customers.
2.3. Deviating, conflicting or supplementary terms and conditions of the customer do not become part of the contract unless the Provider expressly agrees to their validity in writing.
3. Amendments to the GTC
3.1. The Provider reserves the right to amend these GTC. The GTC in force at the time the purchase is concluded shall apply to the sale of Products.
4. Customer Account
4.1. To order Products, the customer may create a customer account in the Webshop. Creating a customer account requires the customer to provide certain information. An order can also be placed without a customer account.
5. Order, Order Confirmation, Shipping Confirmation
5.1. The ordering process takes place either directly via the Webshop or via an Order Overview prepared by the Provider following prior consultation, which is made electronically available to the customer. In both cases, the ordering process consists of the following steps:
- Selecting the desired goods
- Placing the goods in the shopping cart
- Entering personal data
- Selecting the payment method and delivery method
- Reviewing and, if necessary, correcting the order
- Submitting the binding order by clicking “order with obligation to pay”
5.2. The Products and prices shown in the Webshop constitute an invitation to the customer to submit a binding offer to the Provider to purchase the Products (“Order”). By clicking the button labelled “order with obligation to pay”, or any other equivalent wording, the customer submits the binding order to the Provider. Images and illustrations of the goods are approximate values only, unless expressly stated as a fixed value for the product. The customer accepts minor and objectively justified changes.
5.3. The Provider will promptly send the customer, at the e-mail address provided, a confirmation that the order has been received by the Provider (“Order Confirmation”). This Order Confirmation does not constitute acceptance of the customer’s order but merely confirms that the order has been received by the Provider.
5.4. The Provider’s acceptance of the order takes place, depending on the payment method selected, as follows:
- For payment by credit card, PayPal, Apple Pay, Google Pay, EPS transfer or Sofortüberweisung (instant bank transfer), the contract is concluded when the order confirmation is received by the customer by e-mail. This is sent automatically immediately after the payment service provider successfully confirms the payment.
- For advance payment by bank transfer, the contract is concluded when the order confirmation is received by the customer by e-mail, which the Provider sends after receipt of the full purchase price. The transmission of payment information alone does not constitute acceptance of the order.
5.5. Order following prior consultation: If the customer expresses a wish to order to the Provider — for example by telephone, e-mail or via a messenger service — this constitutes neither a binding offer by the customer nor an order. Based on this order request, the Provider prepares an Order Overview and makes it electronically available to the customer via a personalised link. The Order Overview shows the ordered Products and quantities, the unit and total prices including value added tax, the shipping costs, the total amount payable, and the delivery information. The customer may review their entries in the Order Overview before submitting the order and correct any input errors or cancel the process. The binding order is placed exclusively by the customer clicking the button expressly marked as subject to payment (“order with obligation to pay”). The contract is concluded upon acceptance by the Provider in accordance with Section 5.4.
5.6. Before submitting the binding order, the Provider makes available to the customer, in storable and printable form, the legally required consumer information, including these GTC, the withdrawal information together with the model withdrawal form, and the privacy policy. By placing the order, the customer confirms the validity of these GTC; only the GTC so incorporated become part of the contract. The Provider will send the customer, without delay after the conclusion of the contract and at the latest before the start of delivery, confirmation of the concluded contract on a durable medium by e-mail to the e-mail address provided by the customer; this confirmation contains the contents of the contract, these GTC, and the withdrawal information together with the model withdrawal form.
5.7. The customer must ensure that all information provided in connection with an order, in particular the data required for shipping, is accurate, correct and up to date. The customer must notify the Provider without delay of any changes to this information.
5.8. The Provider will send the customer an electronic invoice after conclusion of the contract. The customer agrees to receive an electronic invoice.
6. Protection of Minors and Proof of Age
6.1. The Provider supplies alcoholic beverages only to persons who have reached the minimum age required under the applicable youth-protection provisions. Irrespective of the type of beverage, the Provider supplies alcoholic beverages only to persons who have reached the age of 18. In doing so, the Provider applies a uniform standard that meets or exceeds the minimum ages required under youth-protection law in all destination countries.
6.2. The Provider asks for the customer’s date of birth before the binding order is submitted; by doing so, the customer expressly confirms that they have reached the minimum age required for the ordered Products. The contract is concluded exclusively with a person who has reached the required minimum age. The Provider is entitled to refuse or cancel orders where there is reasonable doubt as to whether the required minimum age has been met.
6.3. The goods are handed over exclusively to a person who has reached the age of 18. The Provider instructs the shipping service provider to carry out an age check on delivery in accordance with the services offered by that provider; the type and scope of the check are governed by the terms of the shipping service provider engaged and are disclosed to the customer during the ordering process. The shipping service provider is entitled to refuse handover if there is doubt as to whether the minimum age has been reached or if requested proof of age is not provided. The parcel will not be left without personal handover. If handover is refused because proof of age is not provided, this is deemed an unsuccessful delivery attempt attributable to the customer; the Provider may deduct the substantiated costs of the return shipment and withdraws from the contract. Payments already made will be refunded without delay, less these costs.
6.4. The supply of alcoholic beverages to persons who have not reached the age of 18, or who have not reached the minimum age required under the provisions applicable at the place of supply, is prohibited.
7. Payment Terms
7.1. All prices stated are in euros and include value added tax but exclude shipping costs, unless stated otherwise. Shipping costs are shown to the customer before the order is placed.
7.2. Payment can be made using the following methods: credit card (Visa, Mastercard), PayPal, Apple Pay, Google Pay, EPS transfer, Sofortüberweisung, and advance payment by bank transfer. For orders placed via an Order Overview prepared by the Provider, payment is made using the payment methods offered there. The Provider reserves the right not to offer certain payment methods in individual cases or permanently.
7.3. Shipping costs depend on the order and are disclosed by the Provider before the order is placed and in the Order Confirmation.
7.4. The stated prices include Austrian value added tax and any applicable excise duties (in particular the sparkling wine tax). For deliveries to other EU member states, the Provider states prices including the value added tax and excise duties applicable in the respective destination country. The Provider is liable for the excise duties of the destination country as taxpayer; the customer is not required to pay any further charges in this respect. The Provider only delivers to member states for which it has made the necessary tax registrations or appointed a tax representative; the countries supplied are indicated in the Webshop.
7.5. If the customer defaults on payment, the Provider is entitled to charge default interest at the statutory rate as well as the necessary costs of appropriate collection and enforcement measures.
8. Delivery
8.1. The shipping methods stated by the Provider in the Webshop or in the Order Overview are available to the customer.
8.2. The delivery dates stated by the Provider are based on the information provided by the shipping service provider engaged. Unless a different delivery date is stated for the respective products, the delivery period for Products to the customer is at most 30 days from conclusion of the contract.
8.3. If the delivery date is not met due to force majeure, industrial action, or other events beyond the Provider’s control, the delivery date is extended appropriately for the duration of the obstacle. The Provider will notify the customer of the beginning and end of such circumstances as soon as possible, without the customer being able to derive any claims from a failure to give such notice.
8.4. If the customer defaults in accepting the Products, the warranty period for the Provider’s performance begins at the time the goods were properly offered to the customer. Risk in this case is governed by Section 8.9.
8.5. The Provider delivers to Austria and to other member states of the European Union. Only the countries indicated as deliverable in the Webshop or in the Order Overview at the time of the order are relevant; there is no entitlement to delivery to a member state not indicated there. Deliveries to third countries do not take place.
8.6. Delivery is made exclusively by personal handover in accordance with Section 6.3. Authorisation to leave the goods unattended and depositing them at the place of delivery are excluded; any authorisation to leave the goods given by the customer to the shipping service provider is disregarded by the Provider. Handover to a neighbour, or collection from a parcel shop or parcel locker, is permitted only if the shipping service provider ensures an age check there in accordance with Section 6.3. If the customer is not present at the delivery attempt, the provisions of the shipping service provider engaged regarding re-delivery and deposit at a collection point apply. If the Provider incurs additional costs due to multiple unsuccessful delivery attempts attributable to the customer, the Provider may pass these costs on to the customer to the substantiated extent.
8.7. Wine is sensitive to temperature. The Provider reserves the right to temporarily suspend shipping during sustained outside temperatures below 0 °C or above 30 °C to protect the goods, and to ship only at a suitable time. The Provider will inform the customer of this without delay. Any resulting delay in delivery does not give rise to claims by the customer, unless the customer has set a reasonable additional period.
8.8. The customer is asked to inspect the shipment upon receipt for externally recognisable transport damage, in particular broken glass and leakage of liquid, and to report any such damage to the delivery service without delay and to inform the Provider at office@crisp-wine.com. A failure to do so has no effect on the customer’s statutory warranty or damages claims as a consumer; however, it makes it easier for the Provider to assert its own claims against the shipping service provider.
8.9. For consumers, the risk of accidental loss or deterioration of the goods passes only upon handover of the goods to the customer or to a person designated by the customer other than the carrier.
9. Retention of Title
9.1. The Provider retains title to the Products until full payment of the purchase price and any incidental costs (in particular shipping costs) by the customer.
10. Default by the Provider
10.1. If the Provider defaults on its performance, the customer must first request the Provider to render performance within a reasonable additional period of two weeks. If the Provider does not perform within this period, the customer may withdraw from the contract or continue to demand performance.
11. Warranty
11.1. resch & crisp wine gmbh provides warranty within the scope of the statutory provisions. For complaints, please contact office@crisp-wine.com.
11.2. The Provider may require the customer, where reasonable for the customer, to send the defective Products to it, in which case the Provider bears the risk of transmission and the costs of the return shipment. The customer is requested to report goods delivered with obvious transport damage to the delivery service and to inform the Provider thereof. A failure by the customer to do so has no effect whatsoever on the customer’s warranty claims.
11.3. Wine is a natural product. Minor deviations in colour, taste, fill level, label or presentation attributable to the nature of the natural product, the vintage, or storage do not constitute a defect, provided they do not impair the goods’ marketability or their contractually intended use.
11.4. Where a bottle exhibits a wine fault, in particular cork taint, oxidation or noticeable faulty fermentation, this constitutes a defect. The customer is requested to inform the Provider and to retain the affected bottle, including its closure, with its remaining contents until the complaint has been resolved. The statutory warranty periods remain unaffected.
11.5. If an ordered wine is no longer available after conclusion of the contract because the Provider, through no fault of its own, is not supplied by its supplier, the Provider is entitled to withdraw from the contract. The Provider will inform the customer without delay and refund any payments already made without delay. A replacement with a different wine or a different vintage is made only with the customer’s express consent.
12. Liability and Damages
12.1. The Provider’s liability for damage caused by slight negligence is excluded, except for personal injury and breaches of material contractual obligations. In the case of slight negligence, liability for loss of profit and indirect damage is also excluded. The limitations and exclusions of liability under this Section 12 do not apply in the case of gross negligence or intent on the part of the Provider, in the case of injury to life, body or health, or in the case of breach of material contractual obligations. The provisions of the Austrian Product Liability Act remain unaffected.
13. Special Provisions for Business Customers
13.1. The provisions of this Section 13 apply exclusively to Business Customers within the meaning of Section 2.2 and take precedence over the other provisions of these GTC in relation to such customers.
13.2. Business Customers do not have a right of withdrawal under the Austrian Distance and Off-Premises Contracts Act. The withdrawal information and the withdrawal form do not apply to Business Customers.
13.3. Business Customers must inspect the goods without delay after receipt and give written notice of any recognisable defects, in particular transport damage, shortfalls and incorrect deliveries, within three working days of receipt, and of hidden defects within three working days of discovery. If timely notice is not given, the goods are deemed approved.
13.4. As against Business Customers, the risk of accidental loss or deterioration passes upon handover of the goods to the shipping service provider.
13.5. As against Business Customers, the Provider’s liability for slight and gross negligence is excluded, except for personal injury. Liability is also limited in amount to the value of the respective order. The provisions of the Austrian Product Liability Act remain unaffected.
13.6. For disputes with Business Customers, the exclusive jurisdiction of the court with subject-matter jurisdiction for the Provider’s registered seat in 1030 Vienna is agreed.
13.7. Business Customers are obliged to comply with youth-protection provisions when passing on the Products and to hold the necessary trade authorisations.
14. General Provisions
14.1. Insofar as Austrian law does not already apply on the basis of this Webshop’s orientation towards Austria, the applicability of Austrian law to the exclusion of the UN Convention on Contracts for the International Sale of Goods is agreed as exclusively applicable.
14.2. For consumers, this choice of law applies only insofar as it does not deprive the consumer of the protection afforded by mandatory provisions of the law of the state in which the consumer has their habitual residence.
14.3. The customer may only set off claims against the Provider’s claims if the customer’s claims are legally connected with the Provider’s claims, have been acknowledged, or have been judicially established.
14.4. The customer is obliged to inform the Provider of any change of address. If the customer fails to notify a change of address, a statement sent by the Provider to the last address notified is nevertheless deemed to have been received by the customer.
14.5. Vouchers and discount codes issued by the Provider are, unless expressly stated otherwise, not combinable with other promotions, not redeemable for cash, and redeemable only once. Promotional vouchers are valid only within the stated period. If the value of a voucher exceeds the order value, the remaining amount is not forfeited but remains available for further redemption, provided this is intended for the respective voucher.
14.6. Information on the processing of personal data is contained in the Provider’s privacy policy, available at https://crisp-wine.com/privacy-policy. If the customer makes contact via messenger services, telephone or e-mail, the information on communication via these channels set out in the privacy policy applies in addition.
14.7. The Provider is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board. The Provider’s e-mail address is office@crisp-wine.com.
14.8. Should individual provisions of these GTC be or become invalid or unenforceable, in whole or in part, this shall not affect the validity of the remaining provisions. The invalid or unenforceable provision shall be replaced by a valid and enforceable arrangement that comes as close as possible to the economic purpose of the replaced provision.
14.9. Amendments and supplements to these GTC and to the contract must be made in text form. This also applies to any departure from this requirement of form.
Withdrawal Information
Right of Withdrawal / Right of Rescission
The term “right of rescission” (Rücktrittsrecht), commonly used in Austria, corresponds to the term “right of withdrawal” (Widerrufsrecht), which is commonly used in Germany and used in the Consumer Rights Directive. We therefore use the equivalent pair of terms “right of withdrawal (right of rescission)”. In the withdrawal information below, only the term “right of withdrawal” is used. This is equivalent to the Austrian term “right of rescission”.
Non-Existence of the Right of Withdrawal (Right of Rescission)
There is no right of withdrawal (right of rescission) for goods that are liable to deteriorate quickly or whose expiry date would be quickly exceeded. This is generally not the case for the wines and beverages sold by the Provider; a right of withdrawal therefore exists in principle.
Loss of Value for Opened Bottles
The right of withdrawal (right of rescission) is not excluded for opened bottles. However, the customer must compensate for any loss in value resulting from handling of the goods that was not necessary for checking their nature and characteristics. For an opened bottle, the loss in value generally corresponds to the full purchase price of the bottle concerned.
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period will expire fourteen days from the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the last goods.
To exercise the right of withdrawal, you must inform us,
resch & crisp wine gmbh, Hintere Zollamtstraße 11/8, 1030 Vienna, Austria, Tel.: +43 681 10695184, E-mail: office@crisp-wine.com
of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an e-mail). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us or to resch & crisp wine gmbh, Hintere Zollamtstraße 11/8, 1030 Vienna, Austria without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us.
The deadline is met if you send back the goods before the period of fourteen days has expired.
You will have to bear the direct cost of returning the goods. Depending on the size of the shipment and the destination country, these costs amount to between EUR 9.00 and EUR 35.00.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Model Withdrawal Form
(If you want to withdraw from the contract, please fill out this form and send it back to us)
To: resch & crisp wine gmbh, Hintere Zollamtstraße 11/8, 1030 Vienna, Austria, office@crisp-wine.com
I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the sale of the following goods (*)/for the provision of the following service (*)
Ordered on (*)/received on (*)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper) — Date
(*) Delete as appropriate.